Refund policy
Overview
Due to the perishable nature of matcha and food products, all sales are final. We do not accept returns or exchanges except as outlined below.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us at support@omorie.com within 7 days of delivery.
To help us resolve the issue quickly, please include:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
If we determine that the issue is the result of an error on our part, we may, at our discretion:
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Replace the affected item, or
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Issue a refund or store credit
Non-Returnable Items
The following items are not eligible for return or refund:
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Matcha and other food or beverage products
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Products that have been opened, used, or partially consumed
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Sale items or promotional items
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Special or custom orders
Shipping Delays
Shipping and delivery times are estimates only. We are not responsible for delays caused by shipping carriers, weather, or other events outside our control. Shipping delays alone do not qualify for a refund.
Exchanges
We do not offer direct exchanges. If there is an approved issue with your order, we will work with you to determine the most appropriate resolution.
Contact Us
If you have any questions about this policy or your order, please contact us at: